FAQ

We specialize in premium outdoor apparel including our versatile 3-in-1 jackets, Gore-Tex waterproof jackets, insulated jackets for extreme conditions, hybrid jackets for variable weather, and technical fleece options like North Face fleece jackets and fleece pullovers.

Absolutely! Our collection includes stylish yet functional options perfect for city adventures, including cardigans, casual wear, hooded sweaters, full zip sweaters, and hybrid sweaters that blend technical performance with urban style.

Our gear is designed for performance in challenging conditions. From waterproof Gore-Tex technology to insulated snow pants and versatile 3-in-1 systems, each piece combines innovative materials with style-conscious designs for both outdoor adventures and urban exploration.

Order Processing: 1-2 business days
Standard Shipping: 10-15 days via DHL/FedEx ($12.95)
Free Shipping: 15-25 days via EMS (for orders over $50)

We proudly serve customers globally from our New York City headquarters. However, delivery to some Asian countries and select remote regions may not be available due to logistical constraints. All international shipments include complete documentation for smooth customs clearance.

For international orders, customs duties and import taxes are the responsibility of the recipient. Delivery times may be affected by local customs processing, but we ensure all paperwork is properly completed to facilitate smooth clearance.

Yes! Within 48 hours of your order processing, you’ll receive shipping confirmation with tracking information via email. You can monitor your gear’s journey from NYC to your location every step of the way.

We accept returns within 15 days of receipt. Items must be in original condition with tags attached. Please contact our customer adventure team to initiate a return and receive instructions.

Yes, we facilitate exchanges for different sizes or colors within our 15-day return window. Contact our team at [email protected], and we’ll guide you through the process to ensure you get the perfect gear for your adventures.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions. All payments are processed through our encrypted payment system to ensure your financial information remains protected.

Absolutely. We employ industry-standard encryption and security measures to protect all transactions. Your payment details are handled with the utmost care and are never stored on our servers.

Orders can be modified or cancelled within 12 hours of placement, provided they haven’t entered the processing stage. Contact us immediately at [email protected] for assistance with order changes.

We take great care in packaging your outdoor gear, but if you receive a damaged item, contact us within 48 hours of delivery at [email protected]. We’ll arrange for a replacement and guide you through the return process for the damaged item.