Privacy Policy

Last Updated: December 2023

At The North Face Shop, we understand that our customers are adventurers who demand reliability and security in every aspect of their gear – including how their personal information is handled. Just as our premium outdoor apparel protects you from the elements, our privacy practices are designed to safeguard your personal data with the same level of precision and care.

Information We Collect

To provide you with the best possible shopping experience for our outdoor gear, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Technical Data: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your interactions with our customer adventure team
• Preference Data: Your product interests and purchase history to better serve your outdoor needs

How We Use Your Information

Your information helps us provide the reliable service adventurers expect from The North Face Shop:

• Process and ship your orders for 3-in-1 jackets, Gore-Tex jackets, fleece pullovers, and other outdoor gear
• Provide customer support for your shopping experience
• Send order confirmations and shipping updates
• Improve our website and product offerings based on customer preferences
• Prevent fraud and enhance security measures
• Comply with legal obligations across our served regions

Data Sharing and Disclosure

We treat your data with the same protection we build into our insulated jackets and hybrid sweaters:

• Service Providers: We share necessary information with trusted partners for payment processing, shipping, and website operations
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we serve customers globally (excluding some Asian countries and remote areas), your data may be processed in different jurisdictions with adequate protection

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

Just as our insulated snow pants protect against harsh conditions, we implement robust security measures:

• Industry-standard encryption for all data transmissions
• Secure servers with regular security assessments
• Limited access to personal information on a need-to-know basis
• Payment details are processed through secure partners and never stored on our servers
• Regular review and updating of our security practices

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights and Choices

As an adventurer who values freedom and control, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we use your personal information in certain circumstances
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

Like the precise engineering in our full zip hoodies and hybrid jackets, we use technology to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure shopping
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used by advertising partners to show relevant ads (you can opt-out)

You can control cookie settings through your browser, though this may affect site functionality.

International Data Transfers

As a global retailer serving adventurers worldwide (with some regional exceptions), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for these transfers in compliance with applicable laws.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this privacy policy as our business evolves or legal requirements change. The updated version will be posted on our website with a revised “Last Updated” date.

Contact Us

At The North Face Shop, we believe your privacy deserves the same reliable protection as our premium outdoor gear. Shop with confidence, adventure without limits.